Refund & Returns Policy:

At Glade Collective, we aim to provide a fair and transparent shopping experience for both customers and vendors. The following policy outlines return eligibility, processes, costs, and responsibilities.

1. Eligibility
   You may request a return or exchange within 3 days of delivery if:

• The product is unused and in its original condition.
• The packaging and tags are intact.
• You provide proof of purchase.

Non-returnable items include:

• Personal care products
• Undergarments
• Perishables
• Customized items (unless defective, incorrect, or not as described)

2. Acceptable Reasons for Return
   Returns are only accepted if:

• Item is defective or damaged upon arrival.
• Wrong item delivered.
• Item is not as described (evidence required).
• Size/fit issues (if the vendor allows returns for sizing).

Returns will not be accepted for change of mind or product misuse.

3. Process

• Contact Glade Collective Support or the vendor directly within 3 days.
• Vendors must respond to requests within 3 business days.
• Refunds are processed after inspection of the returned product.
• Glade Collective may request supporting evidence (e.g., photos).

4. Costs

• Customer responsibility: Return shipping for wrong size (unless allowed), change of mind, or customer error.
• Vendor responsibility: Return shipping if the item is defective, damaged, incorrect, or not as described.
• Non-refundable: Original shipping and handling fees.

5. Refund Method

• Approved refunds will be credited to the customer’s original payment method within 7–14 business days, depending on the bank or provider.
• Refunds are only issued after inspection of the returned item.

6. Vendor Responsibility
Vendors must:

• Ensure accurate product listings (descriptions, photos, pricing).
• Fulfil orders on time and provide tracking.
• Handle returns according to this policy.
• Issue refunds promptly where required.

7. Dispute Resolution

• If disputes arise, Glade Collective will review the case and request evidence from both parties.
• Glade Collective’s decision will be final and binding.
• If both customer and vendor refuse their responsibilities, funds may be held until resolution.

Final Note
By shopping on Glade Collective, both vendors and customers agree to comply with this Refund & Returns Policy. Our goal is to protect honest buyers while ensuring vendors are treated fairly.

For any questions or assistance regarding returns or refunds, reach out to Glade Collective Support at support@gladecollective.com