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FAQs
1. Who am I buying from on Glade Collective?
Glade Collective is a multi-vendor marketplace. This means you are purchasing directly from independent vendors. Each vendor is responsible for their own products, shipping, and returns.
2. How do I place an order?
Browse products on the Shop page, add items to your cart, and proceed to checkout. Once you confirm payment, the vendor will receive your order and start processing it.
3. How long does delivery take?
Delivery times vary depending on the vendor, your location, and the shipping method chosen. Estimated delivery times are shown at checkout.
4. How can I track my order?
Vendors provide tracking information once your item has shipped. You can access this via your order confirmation email or your Glade Collective dashboard.
5. What if I receive the wrong or damaged item?
Contact Glade Collective Support or the vendor within 3 days of delivery. You may be asked to provide photos or evidence before a return/refund is approved.
6. Are all items returnable?
Not all items are returnable. Products like personal care items, undergarments, perishables, or customized goods are non-returnable unless defective. Check the Refund & Returns Policy for details.
7. Who pays for return shipping?
Customer: If the return is due to wrong size, change of mind, or customer error.
Vendor: If the item is defective, damaged, incorrect, or not as described.
8. Is my payment secure?
Yes. Glade Collective uses SSL encryption and secure third-party payment processors to protect your data.
9. Can I order from multiple vendors in one checkout?
Yes. However, items may arrive separately, and shipping fees may apply for each vendor.
10. Who do I contact if I have an issue?
For product or shipping issues, contact the vendor directly. For disputes or unresolved cases, contact Glade Collective Support at support@gladecollective.com.
1. How do I become a vendor/seller on Glade Collective?
Register as a vendor, provide your business and product details, and once approved, you can list your products on the marketplace.
2. Are there any fees for selling?
Glade Collective may charge commission or listing fees (details provided upon onboarding).
3. Who handles shipping?
Vendors are responsible for packaging, shipping, and providing tracking information to customers.
4. How do I handle returns and refunds?
Vendors must comply with Glade Collective’s Refund & Returns Policy, which ensures fairness for both customers and sellers. You must accept valid returns and issue refunds promptly.
5. Can I set my own shipping rates?
Yes. Vendors control their own shipping options and fees, which are displayed to customers at checkout.
6. How do I receive payments for my sales?
Payments are processed through Glade Collective’s system and transferred to your registered bank account or wallet according to payout schedules.
7. What happens if a customer disputes an order?
Glade Collective will review evidence from both parties. Our decision will be final, and funds may be held until resolution.
8. What products am I allowed to sell?
Vendors can only sell legal, safe, and accurately described products. Counterfeit or prohibited items are strictly forbidden.
9. Am I responsible for product descriptions?
Yes. Vendors must provide clear, accurate descriptions and images. Misleading listings may result in penalties or suspension.
10. Who do I contact for vendor support?
You can reach Glade Collective Vendor Support at support@gladecollective.com.