Glade Collective

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Refund & Shipping Policies:

Refund & Returns Policy:

At Glade Collective, we aim to provide a fair and transparent shopping experience for both customers and vendors. The following policy outlines return eligibility, processes, costs, and responsibilities.

1. Eligibility

You may request a return or exchange within 3 days of delivery if:

  • The product is unused and in its original condition.
  • The packaging and tags are intact.
  • You provide proof of purchase.

Non-returnable items include:

  • Personal care products
  • Undergarments
  • Perishables
  • Customized items (unless defective, incorrect, or not as described)

Returns are only accepted if:

  • Item is defective or damaged upon arrival.
  • Wrong item delivered.
  • Item is not as described (evidence required).
  • Size/fit issues (if the vendor allows returns for sizing).

Returns will not be accepted for change of mind or product misuse.

  • Contact Glade Collective Support or the vendor directly within 3 days.
  • Vendors must respond to requests within 3 business days.
  • Refunds are processed after inspection of the returned product.
  • Glade Collective may request supporting evidence (e.g., photos).

  • Customer responsibility: Return shipping for wrong size (unless allowed), change of mind, or customer error.
  • Vendor responsibility: Return shipping if the item is defective, damaged, incorrect, or not as described.
  • Non-refundable: Original shipping and handling fees.

  • Approved refunds will be credited to the customer’s original payment method within 7–14 business days, depending on the bank or provider.
  • Refunds are only issued after inspection of the returned item.

Vendors must:

  • Ensure accurate product listings (descriptions, photos, pricing).
  • Fulfil orders on time and provide tracking.
  • Handle returns according to this policy.
  • Issue refunds promptly where required.

  • If disputes arise, Glade Collective will review the case and request evidence from both parties.
  • Glade Collective’s decision will be final and binding.
  • If both the customer and vendor refuse their responsibilities, funds may be held until resolution.

Final Note: By shopping on Glade Collective, both vendors and customers agree to comply with this Refund & Returns Policy. Our goal is to protect honest buyers while ensuring vendors are treated fairly.

  • For any questions or assistance regarding returns or refunds, reach out to Glade Collective Support at: sales@gladecollective.com
Shipping Policy:

We strive to ensure a smooth delivery experience across our marketplace. Please read the following terms carefully:

1. Order Processing
  • Vendors are responsible for processing and shipping orders within 1–3 business days unless otherwise stated on their product listing.
  • Delays due to stock shortages or unforeseen issues must be communicated to the customer and Glade Collective Support immediately.

  • Delivery times vary depending on the vendor, customer location, and chosen shipping method.
  • Estimated delivery times will be provided at checkout or in the order confirmation.

  • Shipping costs are set by each vendor and displayed at checkout.
  • Customers are responsible for paying shipping fees unless a vendor offers free shipping.
  • Multiple-vendor orders may incur separate shipping charges as items ship from different locations.

  • Vendors must provide valid tracking details once the order has been shipped.
  • Customers can track their packages through the tracking link provided in the confirmation email or order dashboard.

  • Vendors are responsible for packaging and dispatching items securely.
  • Glade Collective is not liable for shipping delays, courier errors, or lost packages once they are in the courier’s possession.
  • Customers should contact the vendor or courier service for delivery-related issues.

  • If a delivery attempt fails due to an incorrect address or customer unavailability, re-delivery fees may apply.
  • Customers must ensure their shipping information is accurate at the time of purchase.

  • Availability, costs, and delivery times for international orders depend on the vendor.
  • Customs duties, taxes, or import fees are the responsibility of the customer.

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